Security system
Website security can be verified in two ways. The first is to check for the presence of a padlock. By double-clicking on it, you'll find the certificate guaranteeing the site's security. You can also confirm a website's security by looking for “https” instead of “http” in the address of the website you're viewing. Our website, on the other hand, is secure whenever you need to provide personal information.
While we strive to provide you with a secure site, unfortunately no security mechanism is perfect. It is therefore important to consider that it is likely that information provided to MTM - Médical Tronik may be disclosed without our consent. Although our security standards are high, the Internet itself and the software you use can also affect the security of your transactions.
If you have any questions about the security of your personal information or about the level of security of our website, please do not hesitate to contact us at 450-669-8985 or via our toll-free number 1-800-361-0877 (ext. 234) or by e-mail at info@mtm.ca.
Use of "Cookies"
Our site uses cookies to remember the information you have given us to access your account.
Confidentiality of gathered informations
MTM - Medical Tronik uses certain personal information to:
- View products available in your area;
- Improve our web site by observing the pages and products that most appeal to your interests in order to better meet your needs;
- Establish statistics on our web site to measure its performance;
- Process your order.
MTM - Médical Tronik declines all responsibility for any confidential information that may be divulged, except in the case of negligence on our part. All information collected on our site remains confidential and will not be disclosed in any way to third parties, except to members of the MTM Group to which we belong. Only MTM - Médical Tronik employees have access to this information for the purposes described above.
Why choose a complex password with special characters?
Because we're concerned about the security of our customers' information, and with technology constantly evolving (not to mention the persistence of hackers), passwords must be a minimum of 8 characters long, including:
- 1 uppercase letter,
- 1 lowercase letter,
- 1 number
- and a minimum 8 characters
Please note that the order of the characters is not important.
What do I do if I've forgotten my password?
You can use the “Forgot your password?” link on the login screen. Enter your e-mail address and your password will be e-mailed to you. You can also contact customer service at 450-669-8985 or toll-free at 1-800-361-0877 (option 9 for English, and 1).
Can I change my password and other information on my account?
Yes, you must be logged in to make changes to your account. Once logged in, you must click on the “Profile” link to access your file and make your changes. You can also make changes by calling Customer Service at 450-669-8985 or toll-free at 1-800-361-0877 (option 9 for English, and 1).