Terms and conditions

You can order products without opening an account. However, you will be required to provide us with certain information in order to proceed with billing and delivery.

Once you have placed your order, you will receive an e-mail containing reference information in case you wish to follow up on your order and/or make changes to your customer file.

Order cancellation requests must be made within a maximum of 7 days following the date of your order. This may incur charges, according to the time where we are informed.

Please note that shipping costs (or equivalent, in the case of free delivery) will be charge if your order has left our warehouse, and need to be called back, or if you ordered a product on special request and it must be returned to the supplier.

All prices are in Canadian dollars and do not include applicable taxes. Freight charges may apply depending on the region). Prices are subject to change without notice, except for pending orders.

If you choose one or more product without a price (Price to be confirmed, Free or 0.00$), we will contact you within 24 hours (business day) to confirm the price. Your order will not be processed without your approval of the price, nor will your credit card be charged without your consent.

If you place your order without logging into your account and do not see the prices to which you are normally entitled, we invite you to contact us at 450-669-8985 or via our toll-free line at 1-800-361-0877 (option 9 for English and 1). It is the customer's responsibility to log in to benefit from their pricing structure. Orders placed without logging in will not be readjusted.

Canada: Minimum of purchase is 25$ (Taxes and shipping not included).
Outside of Canada: Minimum of purchase is 200$ (Shipping not included).

MTM - Médical Tronik does not guarantee the availability of merchandise in store. Our website is updated daily on a regular basis, but it is possible that the quantity available online is not equivalent to the physical inventory because we also process orders via other sales media.

If you have selected a special-order item, we will contact you by e-mail or telephone to confirm an approximate delivery date.

Items temporarily out of stock will be delivered as soon as we receive them at our warehouse and at no cost on the Quebec and Ontario territory.

Orders for Western Canada, the Maritimes, remote regions and international orders will be shipped only when complete. If the clients wants a partial shipment, they will have to pay for every shipping related to their order.

In some cases, products will be shipped directly from the manufacturer.

Orders are ship within 24 hours (business day) from Monday to Friday, except in exceptional cases or when items are out of stock.

We deliver anywhere in Canada within 1 to 10 business days, depending on the region. International packages are delivered within 3 to 15 days, depending on the region. Your location and the weather may affect delivery times. We are not responsible for delays related to the service offered by the carriers used.

No delivery can be made to a post office box or depot.

Deliveries are made Monday to Friday from 8:00am to 5:00pm. A minimum of 4 hours of availability is required. Someone must be present at the time of the delivery, as a signature is required.

Commercial sector: After 2 delivery attempts, the parcel will be returned to our warehouse. Delivery fees are non-refundable.

Residential sector: 1 attempt is made. If you are absent, a card is left at home inviting you to collect the parcel from a depot or authorized agent. You may also be contacted by telephone to inform you of the attempt and where to pick up your parcel.

In the event of breakage or a missing package, please contact us within a maximum of 72 hours.

MTM - Medical Tronik is not responsible for unexpected delays related to shipping.

Province of Quebec:

Our shipping fees are 16.25$ for all orders lower than 75 lb. We offer free shipping for orders overthan 300$, before taxes. An additional fee of 5.00$ will be charged for every additional 25lb, up to 150lb (for orders containing heavy or oversized items).

All our shipments require a signature upon delivery to prevent theft and as proof of delivery.

These rates are not valid for tables, equipment and orders large enough to be shipped on pallets.

Transportation charges for equipment, such as treatment tables, are automatically assessed for delivery to an address with a loading dock that can accommodate a 53' truck. If you don't have a loading dock and have special needs, freight charges will have to be revised and invoiced separately.

• Truck with tailgate.
• Delivery to your premises, requiring a move within your premises.
• Moving service (or an assistant) due to the layout of the local, such as the absence of an elevator.
• Appointment required.

Additional charges may be applied for customers located in remote areas, at residential addresses or with restricted business hours, limiting the delivery options.

Province of Ontario:

Our shipping fees are 17.25$ for all order lower than 75 lb. We offer free shipping for orders over than 400$, before taxes. An additional fee of 5.00$ will be charged for every additional 25lb, up to 150lb (for orders containing heavy or oversized items).

All our shipments require a signature upon delivery to prevent theft and as proof of delivery.

These rates are not valid for tables, equipment and orders large enough to be shipped on pallets.

Transportation charges for equipment, such as treatment tables, are automatically assessed for delivery to an address with a loading dock that can accommodate a 53' truck. If you don't have a loading dock and have special needs, freight charges will have to be revised and invoiced separately.

• Truck with tailgate.
• Delivery to your premises, requiring a move within your premises.
• Moving service (or an assistant) due to the layout of the local, such as the absence of an elevator.
• Appointment required.

Additional charges may be applied for customers located in remote areas, at residential addresses or with restricted business hours, limiting the delivery options.

Other Provinces of Canada:
Estimated delivery charges are based on weight and shipping address for shipments outside the provinces of Ontario and Quebec.

Unclaimed parcels:

If an item is not claimed and is returned to MTM - Médical Tronik by the shipping company, you will be responsible for paying the standard shipping fees. If you request that an unclaimed item be shipped to you again, the standard shipping fees will be billed a second time.

GST (5.0%): For Alberta, Prince Edouard Island, Manitoba, Nunavut, Quebec, Saskatchewan and Northwest Territory only.
QST (9.975%): For Quebec residents only.
HST (12.0%): For British-Columbia residents only.
HST (13.0%): For Ontario, Nova-Scotia, New-Brunswick, New-Foundland and Labrador only.

Our website offers the following payment options: Visa, MasterCard, Amex and charge to your account, for customers with pre-approved credit and a payment term of net 30 days. The same applies to e-mail, telephone and text message transactions. You can also make your payment by Interac transfer.

Please note that a bank transfer may be required depending on geographic region and transaction total.

For customers with net 30 day terms, please note that interest fee is charged monthly at the rate of 18% per year (1.5% per month) on all invoices over 45 days overdue.

An account more than 60 days past due may be suspended, i.e. all orders and deliveries withheld, until full payment, including interest. In the event that this situation arises more than once, we reserve the right to revoke the net 30 day and to require that payment for your orders be made before delivery (COD).

If you find the same product at a lower price from one of our Canadian competitor, we will match that price.

Whether online, in-store, in print, or a quote, our competitors' prices will be matched with any proof provided to our staff.

Terms and conditions:

• The price used to make the comparison must come from a competitor with a civic address in Canada.
• The quoted prices from our competitors must be in Canadian dollars.
• The compared price must be presented (printed or on mobile) to a member of our staff when you place your order. It must show the price in effect at the time of your request. If you are online, you need to send us a note of this effect in the ''Message'' section to allow our staff to take note of your reference.
• Taxes, customs and freight charge are excluded from the pricing policy and will be added separately.
• The policy applies to prices published online, displayed in store, all printed media, including quotations.
• The item must be of the same make and model.
• The price match policy does not apply to refurbished or damaged merchandise or to demonstrators.
• Limited quantities are excluded, as are bundle offers.